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CASE STUDIES
Oakam

About Oakam is a UK based short term credit company. The firm was founded in 2006 by CEO Frederic Nze to provide financial services for the people who find it difficult to borrow money from banks. It is regulated by the Financial Conduct Authority and currently has stores across London & Midlands. The Challenge Oakam run a chain of stores across the UK with a sizable manpower. It hires advisors to reach customers in their language and offer access to affordable credit. Since a credit company is governed by regulations, the company sought to implement uniform lending and affordability assessment practices. Oakam wanted an assessment solution for advisors to help them learn about the industry and be able to track their performance. They wanted a solution with a user-friendly interface that assists in the implementation of industry best practices and adheres regulation.
The Solution Examination Online created a feature-rich permission based online solution comprising multiple users viz. trainers and advisors. The platform offered tests divided into 21 sections with 337 multiple choice and true / false questions. The solution provided easy learner management with an intuitive dashboard for learning resources, users’ performance and an overall summary. The detailed reports allowed test takers to analyze their performance and help them understand industry practices better.
THE RESULT Since implementing the Examination Online learning solution, Oakam has trained more than 450 advisors successfully. The implementation of online solution improved an understanding in areas like risk evaluation, responsible lending practices, affordability assessment, data protection, collection, and complaints.

The client adds ‘Our Advisors liked the online platform. When they start with the company we direct them to the online platform. The seamless integration along with a modern user interface has streamlined the entire learning experience and process.’
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